Privacy Policy
Divine Water PHE Ltd takes the privacy of all its visitors and customers very seriously. Any personal data you choose to share with us will be used only in the context of your enquiry, or the transaction in question.
Divine Water PHE Ltd. website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.
Divine Water PHE Ltd. reserve the right to change this privacy policy as we may deem necessary from time to time or as may be required by law.
Any changes will be immediately posted on our website and you are deemed to have accepted the terms of the privacy policy on your first use of the website following the alterations.
Nature of Data Held by Divine Water PHE Ltd (Enquiries)
In order to respond to enquiries from this web site, we ask only for your email address. Optionally, you can add your name and your phone number, which gives us the opportunity to personalise your reply, or contact you by phone if you find that more convenient.
If we are unable to contact you and your enquiry remains incomplete for 90 days, the information is deleted, regardless of there having been no satisfactory conclusion to the enquiry.
Nature of Data Held by Divine Water PHE Ltd (Customers)
Our legal obligation to HMRC is that we hold all VAT records and invoices for seven years. Once this term has passed, records are destroyed.
In order to protect the vital interest of our boiler customers, sufficient information is held to enable us to send reminders relating to annual services of equipment to ensure continued safe operation.
To fulfil our contractual obligation to landlords, and our legal responsibility as Gas Safe Engineers, we hold sufficient information on the tenants of rented properties where we provide Gas Safety Certificates, to enable us to send them a copy, which is required of us by law.
Data held relating to customers
Contact information is held for the purpose of:
Responding to your enquiry
Sending reminders for gas boiler servicing
Sending originals and copies of Gas Safety Certificates to landlords and tenants
Invoice details may or may not contain personally identifiable data. These will be retained for the period laid down in our legal obligation to the tax authorities.
We do not sell or make ‘Personal Data’ available to 3rd parties. We do not send spam. From time to time we will send a marketing email with new services/products, special offers or discounts that may be of interest to you.
We will keep the information that we hold for you for 10 years after we have had no contact with you.
You are entitled to see the data we hold. Simply send a request via e-mail from the address we hold on file. We will contact you to confirm your identity and then make your data available to view.
Employees and persons with whom we have done business, can have their data removed only from our mailing list. The easiest way to do this is to click ‘unsubscribe’ when you receive anything you don’t want.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
General Data Protection Regulation (GDPR)
The only data that we will collect using our website would be your email address and any message that you wish to send us via our contact forms. The action of submitting a contact form gives us your acceptance that you are happy for us to contact you to discuss work-related matters in more detail.
Your email address and the message content that you submit will be kept on a secured area on our site for future reference regarding your request.
We also utilise Google Analytics on our website to help us improve your user experience, this system is managed by Google and you can read more about their data protection here.
As a client you are giving your consent for us to contact you via email, post and/or telephone to discuss any current projects or future work which we may be involved with.
Use of Cookies
This is a Squarespace website. We use cookies to help this site run effectively and provide the best experience for visitors.
Cookies are small pieces of data that websites store on a device. Cookies can improve your visitors’ browsing experience because they help websites remember preferences and understand how people use different features.
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, follow the links below:
These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.
Google Analytics, these cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site for you. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
We also use Google Analytics Demographics and Interest Reporting data from Google's Interest-based advertising or 3rd-party audience data (such as age, gender and interests) with Google Analytics. This information is in an anonymous form and will never be passed on to a third party.
You can choose to accept or decline cookies. This may prevent you from taking full advantage of the website.
More information about cookies, including how to block them or delete them, can be found at aboutcookies.org.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
If you have any further queries, please do not hesitate to get in contact with us by sending an email to: info@divine-water.co.uk